There's a better way to sell online...
With Live Video Advice
Engage online shoppers by mirroring the in-store buying experience with live video. Selling with live video interaction establishes trust and improves buyer satisfaction.
Ecommerce That's Truly Customer Centric
Video guidance creates a relationship between the brand, company staff and the shopper. Offer a level of customer service that is not available on traditional e-comm websites.
Online Shopping with an In-Store Experience
Retail business owners hire and train staff to be experts and sell products in-store.
Why not task those very same experts to sell to clients who are buying online?
How the VICE App Works
3 Simple Steps to Easy Video Calls for E-Commerce
- Your sales staff log into the VICE app on phone or other device;
- Shoppers click a button on your website to request a 'Virtual Advice' call;
- A staff member answers the call and gives product recommendations.
Key Features of Virtual Advice
Live advice for website shoppers
Online buyers have access to expert, in-store video support and guidance to make informed purchases.
Buyers can choose advisor
Offer the option to select which Salesperson consumer can get the video advice from.
Optional rating system
Buyers can leave a rating after the call. These can be used both for training and promotion of the service.
White label personalization
Branding of the Virtual Advice app can be customized to suit each retail application.
Benefits of Video-enhanced Ecommerce
Complete more transactions
Increase sales, decrease abandoned online shopping carts and reduce product returns.
Enhance customer service
Improve buyer satisfaction, ensure longer website visits and more return website shoppers.
Create a fun experience
Compete with online marketplaces like Amazon and receive better word-of-mouth advertising.